Company details

Originally a Belgian company, Lutosa has been active for over 40 years in the production of frozen and chilled fries, frozen specialties, and dehydrated potato flakes. With 1,200 employees across two production sites, we export 94% of our production to 136 countries through a network of 24 subsidiaries and sales offices.

Working at Lutosa means joining an internationally oriented company while maintaining a family spirit, where innovation and excellence are at the heart of our ambitions.

Function

As a SAP Key User within the Supply Chain team, you will play a central role as the link between the end users in Customer Service and Distribution and the SAP/IT support team. You will primarily support the SAP Sales & Distribution and Logistics Execution modules (SD and LE), ensuring smooth operations, accurate data, and efficient processes.

Main Responsibilities:

• Act as the main point of contact for all SAP-related questions in the area of Customer Service and Distribution.

• Provide support for daily SAP operations: order entry, transport planning, delivery scheduling, and inventory management across external warehouses.

• Help identify and resolve system issues in collaboration with the IT/SAP support team.

• Monitor SAP processes to ensure compliance with internal procedures and system integrity.

• Train and assist Customer Service and Distribution staff on SAP processes and best practices.

• Participate in user acceptance testing (UAT), process documentation, and creation of training materials.

• Propose process improvements and contribute to their implementation in SAP based on business needs.

• Collaborate with cross-functional teams (purchasing, production, logistics, planning, IT) to align and optimize Customer Service and Distribution processes.

• Maintain and update master data related to SD and LE modules.

• Document system changes, incident resolutions, and keep procedures up to date.

Profile

• Minimum 5 years of experience in a Customer Service, Distribution, or Supply Chain environment.

• Hands-on experience with SAP SD and LE modules is essential.

• Strong understanding of end-to-end sales, logistics, and supply chain processes.

• Previous experience as a SAP key user or in user support is a plus.

• Skilled in data entry, reporting, and basic configuration in SAP.

• Strong analytical and problem-solving skills.

• Comfortable communicating with non-technical profiles.

• Experience with SAP S/4HANA is an asset.

• Knowledge of SD (Sales & Distribution) and LE (Logistics Execution) modules is required. MM (Materials Management) and WM (Warehouse Management) knowledge is a plus.

• Experience in SAP projects (deployments, upgrades, implementations).

Language

• French and English required

• Dutch is a plus

• Knowledge of other languages is an asset

Offer

• A strategic role within a fast-growing and recognized company in its sector.

• A stimulating work environment with dynamic and passionate teams.

• An attractive salary package with competitive benefits.

• Training and development opportunities within the McCain Group.